At ATCMedical.com, we want you to feel confident in every purchase. We understand that sometimes a product may not meet your needs, and we're here to help.

Inspect Your Order

Please check your order carefully at the time of delivery.

• If your product arrives damaged, refuse the delivery so it can be returned to us immediately.

After Delivery

Once your delivery is completed, the following conditions apply:

• Unwanted Items:
  If you choose to return an item you no longer want, you will be responsible for return shipping costs. Products must be unused, in original condition, and in their original packaging.
• Incorrect Items:
  If you received the wrong product, we will ship the correct item at no cost to you and arrange pickup of the incorrect item.
• Defective or Damaged Items:
  If your product is defective or was damaged during shipping, please contact us at 877-508-4013. We will promptly arrange a replacement.
• Refund Window:
  Returns must be initiated within 10 days of receiving your product.

Return Process

To start a return, please contact us:

📞 877-508-4013
📧 [email protected]

Request a Return Authorization (RA) number and have your Order or PO number available.

Important:
Products returned without an RA number cannot be credited.

You will receive RA instructions by email. Please follow the steps provided, return the item within 14 days, and keep your tracking number for your records. You may choose any shipping method.

Return Inspection & Refunds

• All returned products are inspected upon arrival.
• Items showing any signs of use cannot be refunded. If your item is deemed non-returnable, you may choose to have it shipped back at your expense.
• Approved returns will be refunded to the original form of payment.

Non-Returnable Products

For hygienic and safety reasons, certain items cannot be returned, including:

• Bath safety equipment (excluding select Rehab Shower Commode Chairs)
• Seating products (cushions and backs)
• Slings
• Mattresses

Products Subject to a 25% Restocking Fee

The following items carry a 25% restocking fee when returned:

• Lift chairs
• Power wheelchairs
• Scooters
• Manual wheelchairs (excluding custom orders, which are non-returnable)
• Beds
• Rehab Shower Commode Chairs
• Parts

Cancelled Orders

Orders canceled after shipping are subject to all standard return policies.
You must accept delivery, request an RA number, and ship the item back.

If delivery is refused:

• Return shipping costs will be deducted from your credit
• A 25% restocking fee (minimum $25) will apply

Credits

Once your return is processed and approved:

• Due to the length of time for the return and inspection, refunds to credit/debit cards may take up to 4 weeks.